Refund policy
We are committed to providing you with high-quality products and an exceptional shopping experience. If you are not satisfied with your purchase, you can apply for a refund according to this policy.
1. Refund Eligibility
We offer a 90-day free return period from the date of receipt. Return conditions are as follows:
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Product quality issues (damaged, defective, or incomplete goods).
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Goods that are significantly different from the website description.
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Incorrect or missing items in the order.
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Personal reasons (goods must be unused, unopened, and in their original packaging in a resaleable condition). Note: Food, intimate apparel, and hygiene products are not eligible for return or exchange unless defective.
2. How to Apply for a Refund
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Please send an email to service@coccoora.com with the subject "Refund - Order No. #XXX".
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The email should include: order number, contact number, reason for return, relevant proof (if any photos/videos), and payment account information.
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We will review your application as soon as possible. If approved, we will provide return instructions.
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For all orders approved for return within 90 days, we will cover the return shipping costs.
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After receiving and inspecting the returned goods, we will process your refund via your original payment method.
3. Important Notes
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Return requests must be submitted within 90 days of receipt.
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Goods returned for personal reasons must be in their original condition.
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Subjective preferences (e.g., "not as expected," "slight color difference," etc.) do not qualify for a refund.
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Returns for personal reasons may incur a deduction of the original shipping cost.
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For returns after the deadline or goods that are no longer suitable for resale, we may refuse the return or charge a 30% restocking fee.
4. Contact Information
For any questions or disputes, please email service@coccoora.com.
We will respond as soon as possible. Unresolved issues may be submitted to third-party mediation or resolved through legal channels.